We know sometimes websites are as goofy as a cat on cat nip – so we’ve put together answers to some things that might baffle you.
Why should I become a member of GoPetFriendly.com?
Of course, we just want you to be part of the gang! Plus, there are a few “members only” perks on the site. Only members are allowed to post their photos and leave comments about he places they’ve been – and sharing what you know with the community is part of the fun of pet travel. In addition, members are able to save and recall the trips they’ve planned using our Road Trip Planner
How do I become a member?
Becoming a member is easy and free! Just click on New User
and provide the required information. Also, be sure to subscribe to our monthly newsletter
for special offers and insider information on making your next pet friendly trip more enjoyable.
Is it safe to give you my personal information?
How do I change my password?
Let me guess … you used your pet’s name as your password, your pet guessed as much and is now using your GoPetFriendly.com account to make all kinds of fun travel plans?!? Well, if you want to get back in control and you remember your password, just login
and then click on your user name in the upper right hand corner of the screen. You’ll be whisked to a place where you can choose a new password. We suggest that this time you don’t use your pet’s name.
What do I do if I’ve forgotten my password?
It happens to all of us! Just click Login
and then Retrieve Password. We’ll send you an email with a link to reset your password. When you receive the email, click the link. If the link doesn’t send you to a GoPetFriendly.com page, please cut and paste the entire link into your web browser. If you’ve waited and waited, but still haven’t received an email from us, don’t panic … we probably got snagged by your spam filter. Please, check your email program’s spam folder and rescue us!!
How do I change the email address associated with my GoPetFriendly account?
That’s a cinch! To update your information or preferences just login
and then click on your user name in the upper right hand corner of the screen. This is where you can edit your email address.
How do I unsubscribe from the emails I am getting from GoPetFriendly?
There is an “unsubscribe” link at the bottom of each email we send. Clicking that link will unsubscribe you from our emails.
Why am I having trouble signing in?
It may be because your web browser isn’t set up to accept “cookies.” Your dog will not understand the concept of rejecting cookies, so you’re probably going to have to figure this one out on your own. Computer cookies are used to keep track of your user name and password, so in order to sign in you’ll have to change this setting in your web browser. Each browser has a slightly different way of enabling cookies, and you can usually find instructions by going to your browser’s Help section. Once you enable cookies, restart your browser and you should be able to login
to your GoPetFriendly.com account.
How do I get started using GoPetFriendly.com?
We’re excited that you’re ready to use GoPetFriendly.com! The best place to get started is on our home page
, where you can easily search for hotels, campgrounds, restaurants, activities and services for your trip. You’ll find detailed pet policies so you can be confident you’ve found accommodations that will best meets your needs, and you can read reviews and comments posted by other members before making your decision. Booking a hotels is simple – contact the hotel directly and make your reservation. If you’re ready to hit the highway, you can map your trip using our Road Trip Planner
. If you’re having trouble figuring out where you want to go, check out our library of pet friendly destination guides
Who is Scout?
Scout is the white dog in our logo. He spends most of his time (between naps) sniffing around the Internet looking for more places you can enjoy with your pets.
How is the hotel and campground pet policy information gathered?
We called every place – yep, that’s right! More than 30,000 phone calls were made to gather the detailed pet policy information that allows you to easily search for accommodations that meet your needs. Our team makes routine calls to the accommodations to verify that the pet policies are up-to-date. However, before you visit an establishment, please contact them directly to confirm that they are still pet-friendly as management and their policies can change quickly and they may not keep us in the loop.
What if a hotel changes its pet policy between the time I book my room and my stay?
Our team has confirmed the pet policy at all hotels and campgrounds listed on our site so that you can find accommodations that meet your specific needs. If you find that a pet policy is no longer accurate, please email us
and we will do our best to help you resolve the situation.
How do I get in contact with my hotel to confirm my reservation and verify the pet policy?
To get in touch with a hotel, campground, service provider or attraction, you should contact them directly. Phone numbers, websites, and email addresses are provided for most listings, or you can find contact information in the confirmation email you received from their site when your reservation was booked.
My dog ate my booking or reservation information. Can you get me another copy?
Unfortunately, because we do not handle the reservations, we do not have access to this information. Please contact the hotel, campground, service provider or attractions directly to fetch this data.
I’ve noticed something in a listing that is incorrect. How do I let you know about it?
We really appreciate the pet-friendly community for helping us sniff out updates! Please click “Edit This Listing” and provide the updated information.
How can I let you know if a place listed on the site has closed?
Doggone it! It’s a bummer when a pet-friendly place closes. Please click “Edit This Listing” and check the box that indicates the business has closed or moved.
I know about some pet-friendly places that aren’t listed here. Do you want to know about them?
YAPsolutely!! Although we’ve tried to collect as many as we could, we know there are pet-friendly places out there that we haven’t tracked down yet. We’d love it if you’d share your knowledge so other pet travelers can have more fun! Please Add a Listing
if you know about pet-friendly accommodations, activities, or business not yet listed on the site.
Would you like to know about typos or broken web links that I’ve noticed?
Please, please, please!! Scout is not a talented speller and websites are constantly changing. When he’s not chasing his tail, he does try to keep on top of it, but there is only so much a dog can do! We would really appreciate it if you would click “Edit This Listing” and let us know about any needed corrections.
I’d like to contribute a comment. How do I do that?
Writing a comment is a fantastic way to share your experience with other pet-loving people. You can be completely frank and honest, as long as you adhere to our Comment Guidelines
. You must be a member of the GoPetFriendly.com website to post comments. To become a member, simply click on New User
and provide the required information. You can then use the Travel Search
or site search to find the city or business you want to write about and howl away!
If I post a comment will people know it was me?
What if my comment does not meet the GoPetFriendly.com comment guidelines?
If we determine that your post violates our comment guidelines, we’ll notify you by email and let you know the reason why. At that point, you may choose to resubmit your comment, keeping our guidelines in mind.
Can I make quotes from a web site or something I found online?
We prefer only original material in your comments, but a brief quote properly attributed to its source is sometimes acceptable. We do not allow quoted material from personal email correspondence or from reviews published elsewhere. Only post material you have the legal right to use.
Will my comment ever appear anywhere else?
When will my comments be posted?
It can take up to 24 hours for comments to be published. It may take longer if your comment bends or breaks our comment guidelines.
How long will my comment stay on the site?
Our current policy is that comments do not expire, so your contribution will remain on the site indefinitely. Occasionally, we determine that a comment violates our comment guidelines and it is removed.
How do I edit or delete a comment?
Unfortunately, there is not a way for you to edit a comment once it is submitted. If you’d like to change your comment, simply email us and we will delete it so you can submit a revised version.
What should not be included in a comment?
Comments are not for second-hand information. Please write only about your personal experiences. See our Comment Guidelines
for more information.
How do I report a comment that appears to be fraudulent or doesn’t meet the Comment Guidelines?
If you are concerned with a particular comment please email us
. We’ll look into it right away. Give us the date, the business or city about which the comment was posted, the username of the author, and any other information that may help us with the particulars of the situation. We have filters and other tools to help us catch comments that do not meet our posting criteria, but we always appreciate help from the community as well.
I wrote a comment on GoPetFriendly.com and the owner of the business contacted me. Did you give them my email address?
I’d like to share my photos and videos with the GoPetFriendly.com gang. How do I do that?
That’s purrfect!! We love to see what our FURends have been up to – come on over to the GoPetFriendly Facebook page
and share away!
How can I close my account?
We hate to see you go, but if you must, email us
and we’ll take care if it for you. If there is a specific issue with our site, its policies, or other GoPetFriendly.com users, we’d like to know if there is any way we can help.
How do I get my business listed on GoPetFriendly.com?
If you are the owner of a pet-friendly business in one of the categories included on the site – that’s fantastic!! Please click Add a Listing
and provide your business’ information. It may take a few days for your listing to appear – our team verifies the information for each listing and publishes it as soon a possible.
There are negative comments about my business on GoPetFriendly.com. Will you take them down?
No. We will not remove comments unless they are in violation of our guidelines. We invite you to post a reply (clearly identifying your affiliation with the business) to share your perspective with the GoPetFriendly.com readers.
How do I get my business removed from the GoPetFriendly.com website?
Our goal is to be a complete source of travel information for our users. Therefore, we will not remove a listing unless the business is permanently closed or no longer pet-friendly. If that is the case, please email us
How much does it cost to have my business listed on GoPetFriendly.com?
Basic listings are completely free to you! Upgraded listing are available and you can email us
for more information.
How do I let you know about revisions to our pet policy?
Please click “Edit This Listing” and provide the updated information.